FAQs

How long will my goods take to come?

Usually about 2-3 working days. We send out our goods using the ‘Royal Mail 1st Class signed for’ service.

What if I am not sure on size?

You can always contact the Smithers Menswear shop on 01423 526676 for advice on the sizing if you aren't sure.

How much is delivery?

Delivery is free to all UK addresses. Deliveries elsewhere are worked out fairly.

How do I pay for my goods?

We accept all major credit and debit cards and payments are taken via Shopify's secure payment gateway, Stripe.

What if I don’t want to pay through Shopify?

If you prefer, you can ring the Smithers Menswear shop on 01423 526676 and pay using your card over the phone.

What if I don’t like it or it doesn’t fit?

You can return any item to the return address on the website for a refund as long as the product is unworn, unused, all tickets attached, with all packaging and in a re-saleable condition within 14 days.

Is everything in the shop on the website?

Because some of our products are limited edition and we have limited stock, not all of the items from our shop are on our website.  If you have seen a product in our shop that you would like to buy, you can still telephone the shop and purchase an item over the phone, which we will post out to you. Contact Smithers Menswear on 01423 526676.