FAQs

How long will my goods take to come?

Usually about 2-3 working days. We send out our goods using the ‘Royal Mail 1st Class signed for’ service.

What if I am not sure on size?

You can always contact either the Smithers Menswear shop on 01423 526676 or the Smithers Ladieswear shop on 01423 504783 for advice on the sizing if you are not sure.

How much is delivery?

Delivery is free to all UK addresses.  Deliveries elsewhere are worked out fairly.

How do I pay for my goods?

We accept all major credit and debit cards and payments are taken via Shopify's secure payment gateway, Stripe.

What if I don’t want to pay through Shopify?

If you prefer, you can ring the Smithers Menswear shop on 01423 526676 or the Smithers Ladieswear shop on 01423 504783 and pay using your card over the phone.

What if I don’t like it or it doesn’t fit?

You can return any item to the return address on the website for a refund as long as the product is unworn, unused, all tickets attached, with all packaging and in a re-saleable condition within 14 days.

Is everything in the shops on the website?

No, because some of our products are limited editions and we have limited stock.  If you have seen a product in one of our shops you can still telephone the shop and purchase an item over the telephone and we will post it out to you. Contact Smithers Menswear on 01423 526676 or Smithers Ladieswear on 01423 504783.